Larry's Story (Motivation in the workplace) Psychology Essay (Essay Sample)
Larry is a customer service representative for a large nationwide insurance company. His primary job is to evaluate workers' compensation claims and provide members assistance in accessing services and financial resources. Larry covers two states, California and Louisiana, and usually has not more than a hundred or so active cases at any given time. All information is electronic, and communication is done through e-mail and phone calls. Larry works five days a week from 8:00 a.m. to 4:30 p.m., with a half hour off for lunch. His workstation is a six-by-six-foot cubicle in a large room with thirty other cubicles of customer representatives. He has been in this job for five years now, and is currently making $29,000 a year. He is married and has two children, a six-year-old and an eight-year-old. His wife, Mary, works at a local nursing home as a nurse. If you asked Larry about his job, he would most probably say, "It is a routine job," but he enjoys interacting with customers and helping them get the services they need. Over the past three years, his performance ratings have been very good. Management had reported in his annual evaluations that he is very proficient at completing his work in a timely and quality manner.
About eight months ago, Larry was asked to participate in a committee on how to improve customer relations. Larry was excited about having the opportunity to contribute his ideas on what he feels are important factors in gaining a customer's trust and improve customer satisfaction. His enthusiasm and commitment landed him the leadership role for the committee. Over the next several months, Larry worked tirelessly, even taking the committee work home with him to complete. At the end of the project, Larry and his team submitted their findings and recommendations. Management was pleased with the work completed and took the recommendations into consideration. That was now over a month ago, and Larry has overseen his (and the team's) recommendations being implemented. At home, he still is very active, going to the park with his kids; he enjoys playing ball with his friends and going garage-sale bargain hunting with his wife on weekends. However, over the last few weeks, Larry has been having a hard time completing his daily work schedule. A few members have complained about his lack of attention to their cases, and management is concerned about his work performance. When asked about his performance, Larry replies, "It just doesn't seem as interesting anymore." Larry is now considering finding a new job, but management really doesn't want to lose him.
Provide a brief description of Larry's change in his work performance.
Explain the concepts of intrinsic and extrinsic motivation and how these may help explain Larry's motivation in his work.
What would be your recommendations to Larry and his supervisor?
Larry's Story (Motivation in the Workplace)
Name Course Instructor Date
Provide a brief description of Larry's change in his work performance.Explain the concepts of intrinsic and extrinsic motivation and how these may help explain Larry's motivation in his work.What would be your recommendations to Larry and his supervisor?
Larry has lost motivation while working as a customer service representative, but he no longer finds the work interesting, and he considers it a routine job. Additionally, Larry is no longer happy and actively involved in completing his work duties. Thus, Larry’s work performance has deteriorated that he takes a lot of time to complete his daily work schedule, unlike before.
Intrinsic motivation starts from within the person. It is voluntary and does not require an external incentive or reward. Larry does not feel fulfilled and contented in the workplace, and the job is not challenging
YOU MAY ALSO LIKE
- Abraham lincoln Essays
- Heart of darkness Essays
- Suicide Essays
- Fast food Essays
- Short story Essays
- French revolution Essays
- High school Essays
- Standardized testing Essays
- Marijuana Essays
- Brave new world Essays
- Respect Essays
- Stem cell Essays
- Values Essays
- Gun violence Essays
- Divorce Essays
- Romeo and juliet Essays
- You may write a paper on Illness Anxiety Disorder Psychology EssayDescription: Illness anxiety disorder (IAD) is an unnecessary concern about developing a serious medical condition mostly in the absence of somatic symptoms. The person tends to be worried about being sick that they can become distressed and face difficulties in daily functioning. Illness anxiety disorder...1 page/≈275 words | APA | Psychology | Essay |
- Social Learning, Negative Labeling, and Social DisorganizationDescription: Numerous proponents of the social learning theory argue that criminal behavior and crime within a society are understood through a comprehensive outlook on the social process, structure, and theories. In this regard, criminal behavior and crime activities result from the formation ...2 pages/≈550 words | APA | Psychology | Essay |
- Video discussion Psychology Essay Research CourserworkDescription: Learning is and will forever be a lifetime commitment irrespective of the age bracket. Having watched the documentary "Stress, portrait of a killer," I have learned that; Stress has a wide range of causes ranging from the environment to one's character and that it affects people differently...1 page/≈275 words | APA | Psychology | Essay |