West Coast Transit: Criteria for Evaluating Effective Team

West Coast Transit Case Study
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Criteria for Evaluating Effective Team
The three criteria for team effectiveness include task performance, member satisfaction, and team viability (Uhl-Bien et al., 2021). Based on the case study, the team is ineffective because the criteria for team effectiveness are not met. For employees to achieve the task performance principle, there has to be sufficient time to complete a project. Employees should also understand each other and reach an agreement before they begin working on the task. Understanding each other will promote a suitable working environment, thus boosting work efficiency. However, from the case study, there is neither sufficient time to complete the project nor proper understanding among the members, which will reduce the project's effectiveness. 
The second criterion, member satisfaction, is also unmet because the employees are expected to put in a significant amount of unpaid overtime to complete the project before the deadline. Normally, employees are motivated by compensation. Working overtime under pressure without compensation might reduce employee morale and promote dissatisfaction. Tanney already expressed her concerns saying, "It does not help when one does not get paid for doing this" (West Cost Transit Case Study, 2016).  
The third criterion, team viability, refers to a team's capacity for sustainable growth and future success. It captures employee satisfaction and commitment to the team. The fact that Lea Jing has about a month left in the department before transferring to another area indicates that she has diverted attention from the group's marketing project. Therefore, she is highly unlikely to show commitment to the project. 
Stages of Group Formation
The five stages of group formation are forming, storming, norming, performing, and adjourning (Jones, 2019). The first stage, forming, is putting the team's structure together. Here, members get to know the project details and determine if the task is attainable. The second stage, storming, is where team members openly share ideas with their colleagues. This stage is the most difficult and crucial because it is riddled with conflict and competition (Jones, 2019). Team performance may decline in this stage because members tend to prioritize unproductive activities. 
In the third stage, norming, teams have figured out how to work together towards a common goal. There is no more conflict or internal competition at this stage as members have learned to trust and cooperate. The performing stage follows and involves the execution of duties and tasks. It is the stage where the team is fully functional because members have properly built consensus and cooperation (Jones, 2019). The final stage is adjourning. This is where most of the tasks have been completed. The team focuses on documenting the successes and determining the improvements for future projects. 
Considering the five stages, the first stage is evident in the case study. After Pete Denson, the marketing manager, is handed the project, he calls a meeting with three other employees to work on th...