Quality Training Manual Management Essay Research Paper
Week 2: The Role of Leadership
Research and summarize senior management's role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?Why must firms adopt the identified roles? What is the risk of not using the roles?Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
According to the Management Study Guide, leaders should promote total quality management in implementing an action plan. This method will help the subordinates understand the importance of quality management as a tool to initiate and achieve long term goals. In this case, following TQM teaches the importance of quality as a parameter for improvement. It therefore makes the leader an implementor, but before he can implement it, he should understand and believe it first. It is very vital that the leader believes in the concept that he introduced, so that he will be able to facilitate the workforce and other subordinates in executing the plan successfully. Failure of the senior management to administer the vision and plan will lead to the downfall of the whole team. (Management Study Guide, 2019)
The Baltridge Award recipients are the best example to show how senior management roles affects the success of an organizations ...
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