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OPM 500 SLP 1 Process Management and Productivity Module 1 SLP

Essay Instructions:

In this Session Long Project, you will be able to use your creativity. You will choose a specific type of non-manufacturing business from the list below. You will use this business type and create your own organization around it. In each SLP module you will create issues/challenges about the specific Operations Management topic and discuss these issues/challenges and how you would solve them. NOTE: When choosing your business/project, you need to consider that it will meet the criteria for all SLP assignments. Module 2 covers Total Quality Management, Module 3 talks about Supply Chain Planning using Operations Strategy (Module 4). Session Long Project Choose one of the following types of service organizations: Hospital, Car Repair, generic family restaurant, Information Technology consulting, Software Development, or another organization type with Instructor Approval. Read about the real company online in the same industry and then create/invent your own company of this type. Be creative. Make this company real. Identify several key processes in a process flow diagram. The most important aspect of inventing your company is determining the key PROCESSES. What is the work being done to provide your services to your customers? What are the repetitive processes of obtaining the materials, supplies, etc., and moving them through the company via processes to generate the outputs? Write the paper with the focus on the following topics. 1. Discuss the key processes and how these processes would be analyzed. 2. What are some ways the processes could be improved? 3. Discuss concepts and ideas from process improvement and lean thinking. 4. Identify and discuss at least three productivity issues that this company faces. Listen 10/15/19, 9(49 PM https://tlc(dot)trident(dot)edu/content/enforced/134223-OPM500-2019OCT1…lSessionVal=aMK3LQ2EdxDeNe0BlZQFKLb3Y&ou=134223&d2l_body_type=3 Page 2 of 2 Privacy Policy | Contact Include the various productivity ratios that would be calculated. Generate some numbers indicating the current level of productivity. 5. Identify and discuss how this company would deal with improving its productivity This paper should be approximately 3–5 pages in length, counting the introduction, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used. Find references about productivity in your type of business. SLP Assignment Expectations First discuss some background about your company. You can give it a name. How big is the organization – people, size, etc.? What is its mission? Who are its customers? Then identify at least one area of concern for productivity. Identify at least three productivity measures. While it is not required, if you want, you can also create some numbers and show the calculation of the productivity measures. Identify the key processes. What are the steps involved in the processes? Do the processes interact? What are some possible ways that these processes could be improved for productivity? Consider how you can produce more output and/or reduce the inputs, so that you can increase productivity. What are some problems or issues that you might encounter as you attempt to change the processes? How could you overcome these problems/issues? There is no right or wrong response, so be creative and use your knowledge to compile the paper.

Essay Sample Content Preview:

Trident University International
Student Name
Process Management and Productivity Module 1 SLP
OPM 500 Operations
Professor’s Name
Date of Submission
Key processes
Hotel Suppliers
Eat and d check out Check and verify orderPay for mealOrder FoodMealFast food Inputs: ingredients, employees, cooking tools Wait for meal to be prepared Wait to order
The key process in the family restaurant business involves the procurement, supply of food items, cooking and serving the customers. The production and ordering process involves much process where one has to choose what to order. Satisfying the customer needs is a top priority, and this requires understanding on what influence the consumers purchasing decisions including price, quality of service and the food offerings. . Having the right people working for the restraint affects the quality of food. The key processes would be analyzed based on impact on the business operations
Improving the processes
Supplies are important for the success of the business as procurement of the products influences what is cooked and what is valuable for the customer. If there is a short supply of some food products, this will result in certain foods being less and if available, there are more expensive than before. One of the ways to improve the key processes is to facilitate open communication between the chefs/ cooks and the procumbent personnel as information flow is necessary to procure the right restaurant supplies. While most products are approved, there may be returns, but mostly with the supplies there is no inventory ad supplies shortage.
Process improvement and lean thinking
The HR management focuses on leadership and motivation of the personnel and the formation of the human team and planning. To optimize the operational processes of the business, it is necessary to identify and implement the process when involving the workers (Mostafa et al., 2015). Consumers' tastes and preferences change and evolvr and for the business to succeed, it is important to consider how the staff and workers help to implement continuous improvement. In process improvement and lean thinking there is elimination of the non-value-added steps, and the workers ought to be more informed about this, as it will help to improve the business and meet customer needs.
Lean thinking emphasizes providing customer satisfaction and doing it profitably in an efficient way. Adding customer value in the lean thinking process extends to the efficient useful of resources. Customer satisfaction mostly relates to quality, cost and delivery (QCD), but this also depends on the product or service being delivered. Thus, to meet customer satisfaction there is a need to understand the customers' need, where the best quality is offered, at the...
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