Evidence Activity: Conflict Management

Evidence Activity Name Course Date Negotiation techniques and conflict management help to enhance mutual respect and trust since there is focus on mutual goals and shared interests. At the same time, negotiation and conflict management skills are important to deal with workplace disputes and conflicts since failure to manage disputes can cause bigger conflicts in the workplace (Mehta, 2019). Different types of negotiation depend on the circumstances, changes in situations and each conflict has different motivations and characteristics, which may influence the choice negotiation technique (Hopkins & Yonker, 2015) and (Currie et al., 2017). Since negotiation communication process that aims to influence the behavior of others uses the right techniques helps to reach agreement. Identifying barriers to negotiation and conflict management is one way to understand the factors that affect conflict resolution in the workplace. Mehta (2019) identifies differences in perceptions, cognitive biases, emotions and strategies barriers as the biggest barriers to effective negotiation and conflict management. The article is effective for identifying the ways to overcome the barriers to negotiation and is linked to open communication and willingness to improve outcomes. There is a need to consider the organizational factors that affect workplace conflicts to improve working relations and improve outcomes ...