Communication for Business: Key Issues

Overview Dan Morgan is a recently promoted Human Resources Manager at Epic Manufacturing Pty Ltd. You are a consultant and a friend of Dan’s. He is talking to you on the way home from a difficult meeting with the Training and Development Committee. The Assistant Director, John Murray, chaired the meeting. Dan has requested that you provide him with a report assessing the current state of communication in his organisation with specific recommendations to address any issues you might identify in your analysis. Please watch the case video and the pre-recorded lecture about reports on Wattle before reading further. In preparing your report, you are required to analyse the attached video along with the results of an employee survey (found on Wattle) that was conducted recently. You will also be required to use relevant literature on the key communication concepts identified in the video and surveys. The recommendations you give should be clearly justified and flow logically from the conclusions you draw from your analysis. Draft Report Instructions 1. Your draft should include all the headings that you will use in your report and how it will be formatted. 2. In each section, use short bullet points to show the key concepts used throughout and give the reader a good idea on what your report is about. Your tutor will review your draft when it is submitted into Turnitin and will give some short comments to guide you on what you have done. It will not be fully corrected. You will have the opportunity to discuss your draft with your tutor during the walk-in tutorial session in week 8. Report Instructions Details Length: 2000 words maximum (includes everything except Title Page, Executive Summary, Table of Contents, Appendix, and References). After you have received feedback for your Draft Report, you can go ahead and finish the entire report The following is a general guide you can use to structure the report. You can modify this structure if it will improve the overall quality of your report. Front end to include: Title Page, Executive Summary, Table of Contents, List of Figures (in this order) 1.0 Introduction Defines the task and problem, includes the purpose statement, background information, scope, aims and limits of the report. 2.0 Analysis of Communication Issues With information from the video and staff surveys, analyse the key communication issues using relevant literature. Present key information relevant to the issues; use figures and charts to help communicate the findings. Place figures/charts immediately near the text that discusses and refers to them. 3.0 Conclusions Based on the analysis using academic literature, draw your conclusions/implications. In other words, bring all the information together. 4.0 Recommendations Provide your recommendations on how to improve the quality of communication and the general performance of the organisation. Your recommendations must relate clearly to your preceding findings. This means, avoid recommending anything that does not logically flow/is not backed up by what you have discussed in the report. 5.0 List of References It is recommended that you include at least 5 research articles from published scholarly journals. 6.0 Appendixes *Please refer to the course outline for assignment submission guidelines.