Collaboration Systems at Isuzu Australia Limited

Collaborative Software
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Isuzu Australia Limited (IAL) is one of the largest dealers and a subsidiary of the Isuzu Motors Limited in japan. This is a division that is involved in marketing of the company products along with offering support and distribution of the company trucks in Australia. At the time of the implementation of the collaborative software, there was a business need associated with speed along with the accuracy relative to communication between the dealerships and the head office (IBM, 2017). The implementation of the software came with a number of significant benefits to the company and the stake holders. At the moment, the company benefits from a much-improved communication system between the internal environment and the external environment. This means the company is able to communicate much more effectively internally. The staff are for example able to publish information for themselves and expediting access to information. The staff are able to use instant messaging which improves decision making compared to emails. There is also a central document repository, where staff able to access information such as announcements, policies and procedures from the portal. The company also needed to cut costs. At the same time the company is able to send messages to the stake holders such as the suppliers, dealers among others instantly. The element of collaborative approach was also part of the company need, where the staff could hold meetings through a web portal and could access the documents shared in real time.
From the company needs that were to be addressed, there was a chance that communication would largely benefit from the collaborative software. The Staffs Operations Manager at Isuzu Australia Head Office, Aninka Morhall was tasked with establishing and outsourcing the online portal and content management solution that the company would rely on and replace the manual system that was in place at the time (IBM, 2017). Morhall evaluated a number of potential companies before settling in on IBM. At IBM, the company selected the IBM WebSphere Portal and the Workplace WEB Content Management. According to Morhall, the choice of the IBM products was largely influenced by the fact that they met the company needs compared to ...