The Clifton Strength Finder and Creating a Training Program Based on its Results

Creating Training Tools
Student’s Name
Institution
Course
Date
CREATING TRAINING TOOLS
Introduction
At the end of every year it is very important for employers to review the performance of the workers. During this moment, employees find out where they have been going wrong and what they have been doing right for improvement proposes. Individual decision making is the process of making up someone’s mind while they are able to acknowledge their strengths and then strengthen their decision making skills. On the other hand team decision making is the process which teams makes decisions however, each person must acknowledge their strength. In this case, the decisions that teams make depends on the process involved during decision making.
The Clifton Strength Finder is a test that is used to evaluate the behavior of an individual in order to determine their best traits. The test is very important because it is used to evaluate who these people are and what they can develop into. The test is also important for business organizations because employees have different strengths and weaknesses and therefore it is very important to develop a training tool that can take into considerations all these weaknesses and strengths (Fee, 2011). Additionally the Clifton Strength Finder is also used by employees to assist them notice some of the areas they are best at when it comes to developing their strengths.
Importance of the training Program
The training program is usually a three day customer service training course that ensures the trainees are given an opportunity to develop a reliable and a skilled technique of communicating with customers at the call center. In this training programs, trainees are usually given an opportunity to know different skills and how they can be able to handle customers, take care of their inquires and response to them in an appropriate manner. Therefore, this training is mean to deal with the current scenario that the company is experiencing when it comes to losing money due to reduces levels of income satisfaction and profitability shortfalls.
The training program will assist these employees to set their daily goals from the list of the things they are supposed to do. In this case their future goals are supposed to align with their daily goals. Their ultimate goals should actually be tied with excellence. In this process trainees should view themselves as achievers because being an achiever will drive their motivation and their excellence in term of productivity, ...