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assignment III. Jacobs, F. R., & Chase, R. B. (2011). Operations and supply chain management (13th ed.)

Essay Instructions:

Please use your book Jacobs, F. R., & Chase, R. B. (2011). Operations and supply chain management (13th ed.). New York, NY: McGraw-Hill/Irwin. Your responses for each question should be complete but succinct. Remember to use APA format


 


1.Describe the implications of the product-process matrix for process design in a competitive situation.
Your response should be at least 75 words in length.
2.In what ways can management influence the arrival patterns of waiting lines?
Your response should be at least 75 words in length.
3.Differentiate between a work center and a manufacturing cell.
Your response should be at least 75 words in length.
4.Assume that you are offered a new piece of equipment for $10,000. The equipment will produce 10,000 units per year with a margin of $6.00 per unit. Demand for the product being produced has been 2,000 units per year. Your current equipment is fully depreciated and can produce the 2,000 units per year at a margin of only $4.00 per unit. Should you purchase the new equipment? Under what conditions?
Your response should be at least 75 words in length.
5.What are the main differences between facility layout for manufacturing and for retail service establishments?
Your response should be at least 200 words in length.
6.Describe the role of service guarantees from the marketing and the operations perspective.
Your response should be at least 200 words in length.

Essay Sample Content Preview:

Assignment 3
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ASSIGNMENT 3
Question 1
The Product-process Matrix was introduced by Robert Hayes and Steven Wheelwright in the Harvard Business Review in 1979 (Jacobs & Chase, 2011). Today, organizations use the Product-process matrix to determine the best type of production. The Product-process matrix has positive implications on the competition situation because this methodology assists organizations to decide on the most efficient and effective method of production that can be used in a competitive situation. The method of production is based on the number of goods that are supposed to be produced in a certain situation and the probable changes that can be made on the goods and the production process.
Question 2
Managers can control the queuing system. For example, if an organization uses the method of first come first serve technique, then it means that customers who will arrive first will be assisted by the customer service representative. Additionally, the management should train its employees on how they are supposed to serve customers to create an excellent customer experience. Employees should be trained on how they should manage waiting customers. The management should also create pleasant waiting areas.
Question 3
In the manufacturing cell, there is a linear assembly process whereby the machinery that can be able to produce identical parts or components can be grouped effectively. This, in turn, speeds up the process of production. On the other hand, a work center is an area of production, whereby similar processes are grouped. For example, all the machinery and the staff connected painting and stripping of products should be grouped.
Question 4
Yes. At 2, 000 units per year, the equipment will have the ability to pay for itself because of the increased margin in two and a half years. Additionally, if there will be an increase in the demand for the product, then it expected that the product life is expected to have a greater margin of more than two and a half years. This is a good deal. If the plan is not possible it is good to stick with the old equipment.
Question 5
One of the important differences that a...
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