Final Project Milestone Three: Building Common Ground Management Essay (Essay Sample)
Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common ground. Then, identify practices through which the team can rebuild trust. Finally, determine the best course of action for resolving the conflict and provide your recommendations for moving forward. Please include a reference pages
The transcripts can be found in the Final Project Case Study.
Final Project Case Study
Final Project Case Study
To a great extent, the interviewer utilized open-ended questions to elicit useful and additional information from the employees. The open-ended were extremely important in gathering information that could otherwise have been left out by the employees. When interviewing Kareem, the interviewer asks how he got terminated. Kareem gives a short answer, and here, the interviewer asks, "how so?" This open-ended question prompted Kareem to explain in detail how the termination happened. When interviewing Janet, the interviewer also employs open-ended questions to trigger more responses. After Janet explains that she reported Kareem's behavior to Thomas, the interviewer asks her, "…so what happened next?" In the interview with Michael, the interviewer asks questions such as "what else can you share?" and "was there anything else you observed?" These open-ended questions were instrumental in helping the interviewer elicit more information about the circumstances surrounding Kareem's termination.
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