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2 pages/≈550 words
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Management
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English (U.S.)
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3-2 Final Project Milestone One: Overview and Conflict Analysis Essay

Essay Instructions:

Instructions
For this milestone, you will complete a draft of the first two sections of your summative assessment. Read the transcripts provided for you for this case analysis. The transcripts can be found in the Final Project Case Study.
For additional details, please refer to the following documents:
Milestone One Guidelines and Rubric
Final Project Guidelines and Rubric
Final Project Case Study

 

WCM 620 Milestone One Guidelines and Rubric For this milestone, you will complete a draft of the first two sections of your final project based on the final project case study. The following critical elements must be addressed: I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict. II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following: A. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them? B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict? C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment. Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12-point Times New Roman font, and APA formatting. Critical Elements Proficient (100%) Needs Improvement (70%) Not Evident (0%) Value Overview: Pattern of Facts Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict, but summary is verbose or contains inaccuracies Does not summarize the pattern of facts leading up to this interpersonal conflict 23 Conflict Analysis: Stakeholders’ SelfPerception Assesses how the stakeholders’ selfperception influenced the conflict and provides specific examples to support assessment Assesses how the stakeholders’ selfperception influenced the conflict and provides examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument Does not assess how the stakeholders’ selfperception influenced the conflict 23 Conflict Analysis: Communication Describes the communication practices, implicit or explicit, that were used and their implications for the conflict Describes the communication practices, implicit or explicit, that were used and their implications for the conflict, but description is cursory or contains inaccuracies Does not describe the communication practices, implicit or explicit, that were used and their implications for the conflict 23 Conflict Analysis: De-escalate the Conflict Assesses how the communication practices might be changed to de-escalate the conflict, providing specific examples to support assessment Assesses how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument Does not assess how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment 23 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 8 Total 100%

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3-2 Final Project Milestone One: Overview and Conflict Analysis
Students Name
Institutional Affiliation
Course Code and Name
Instructors Name
Date
3-2 Final Project Milestone One: Overview and Conflict Analysis
Part One
The patterns of facts leading to the interpersonal conflict are based on various stakeholders’ views regarding employee performance. The work environment seems to tense since some employees are always afraid that they might lose their job. For instance, Kathy is nervous that she might lose her job regardless of how good her performance is. Janet rarely takes a break from her work, and therefore, she should ensure that her subordinates remain productive. This explains the reason she was keen to observe Kareem’s performance, and when she found out that he was not productive, she talked to Thomas about it. Such led to Kareem’s termination. As well, Michael is a hardworking employee, and he tends to get frustrated when other employees do not work as hard as he does. He feels that Kareem is not productive since he takes a lot of breaks. He then reports him to their supervisor, Janet.
The other fact leading to the interpersonal conflict is the inconsistency in Kareem’s termination. Kareem believed that he was a hardworking employee, and his work was not supposed to be terminated on the grounds of underperformance. From time to time, his supervisor would congratulate him for the good job done. Another factor that escalated the conflict is that no one had a discussion with Kareem regarding his performance. His supervisor, Janet, did not bother finding out why Kareem was away from his desk most of the time. Hence, this created an unfair situation of termination, which escalated the interpersonal conflict.
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