Should civil servants ultimately take directions from elected ministers or from the citizens who use government services?

Should civil servants ultimately take directions from elected ministers or from the citizens who use government services?
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For there to be a good flow of services provided by the civil servants, it is essential to note that non-partisanship is a vital value of the public service. Non-partisanship has been a foundation for the roles and responsibilities of public servants. For these reasons, there has been an increasing scrutiny and pressure on both the public service and individual public servants have raised hesitations on the suitable interaction between public servants and elected officials. Though there has been an attempt to define the boundaries and parameters that governs the values and ethics of public servants, the question on whether public servants should ultimately take direction from elected ministers or from the citizens who use government services remains complex (Rose, 1986).
A simple definition of these can be said that a civil servant is the executor of the will of the state, which only serves the people and owes allegiance to the constitution and devotion to the Fatherland and democracy. When it comes to the role played by the civil society, one can describe its role of the civil service as a role to serve the civil society so that commonplace men and women can benefit from the benefits of living in a structured situation.
Tough there is the rising issue on whether civil servant should take directions from elected ministers or from citizens need for dialogue on value the ethics at all levels of public service is one of the fundamental issue that need to be addressed. In the Public Service Employment Act of 2003, there was the need to emphasize the values and merits as well non-partnership. The act has the purpose of recognizing the rights of the employees to engage in political activities, while upholding the principle of political objectivity in the public service (Muylle, 2003). This helped in balancing the two vital concerns which were clearly a subject that merits discussion.
The services provided by the civil servants may vary and some may even be privatized which at some points make the role of the civil service to budge from the provisions of public services to the regulation of the private sector for the chuck of public services.
The transfer to rules lifts the necessities for expertise in the country. These results in privatizing some sectors competition, where there energies competition using specialists and on the other hand, the civil service will regulate using the specialists.
In some cases, the civil service become unsuccessful to catch up with the use of specialists, where they end up aspiring for the mainly privatization contracts will be lopsided in favor of the public sector and the public in common will lose out as they will have to guarantee the commercial success of the basic services on a long term basis (Coenen, 2009). The main challenge i...