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Improving Airlines' On-time Performance (Essay Sample)


Essay Question
For your final assignment, you will need to write an essay of at least 1250 words. In your essay, please employ the Dreamer, the Realist, and the Critic technique to consider the following:
A regional airline has struggled with on-time departures and arrivals. An outside consultant made a quick review of the underlying causes. She identified a very slow boarding process, maintenance problems whenever the temperature dropped below 30 degrees (which was common during four months of the year), and occasional shortages of baggage handlers to lead the plane as the three factors contributing most to the airline's on-time performance problems.
You will need to employ the Dreamer, the Realist, and the Critic process, making full use of your creativity.
In your paper, explain how you used the technique to:
Develop at least six ideas for improvement during the Dreamer phase (not worrying about their practicality)
Assess how you could make some of them work in practice (Realist phase)
Analyze the potential problems (Critic phase)
In closing, please also rate your ideas on a scale of 1-10 for their creativity (with 10 being the most creative) and explain why.
Successful essays will apply the Dreamer, Realist, and Critic processes addressed in course readings to new and specific creative solutions to the problems discussed above. This means that you should cite specific ideas from the course readings (MLA or APA format preferred) and that your essay should have a works cited or references page.
The essay should be double-spaced and submitted as a Microsoft Word file.
Note that essays that do not meet the word count requirement are generally not able to respond to the question in enough specificity or detail to be effective. As a result, essays that do not meet the word count will be failed.


Was the last time you traveled by air, it took too much? Did the flight get delayed? What happened? It's so simple when you're the one asking, isn't it? You can even think of many ways to solve it. However, finding the right ones are complicated more than you think. What passengers dislike the most is getting stuck in the terminal, the apparently endless boarding time, and once again stuck on the runway.
Moving hundreds of passengers and their luggage off and onto an airplane and preparing an aircraft to depart on schedule within safety parameters are pretty much a challenge for any airline. Among the many factors contributing to airline's on-time performance problems, the top three revolve around a very slow boarding process, maintenance problems whenever the temperature dropped below 30°F (snow hurdles not just for aircraft but also for the support vehicles, technical defects (insufficient fire cover, closed runway, out-of-operation baggage handling system), aircraft catering, fueling, cleaning), and occasional shortages of baggage handlers (EuroControl, 2017).
So, how to fix these problems? And what could really work?
For problems with the boarding process, five cases have been pointed out. First class passengers are boarded first. When the aisle is blocked by these passengers, it prevents those who would sit in coach from to get by and to get seated. Often, the passengers who have window seats have difficulties boarding because the ones who are seated along the aisles board first (they have to get up after all for the passengers sitting by the window to take their seat. It takes an awful lot of time.) Another often thing that prevents people to get by and get seated is when the ones seated in the front section of the economy class board prior to the ones sitting behind them. From any specified row, just one passenger could take up the aisle area while putting the baggage in overhead bin at any specified time; hence, blocking the aisle, slowing down the process of putting away the luggage, and likewise slowing down the seat placements. Lastly, due to unintentional effects of fees for charging stowed baggage, passengers have been given incentives by the airline in packing cumbersome carry-on luggage, which is more difficult and troublesome when it comes to carrying it then jamming it into the overhead bin.
Whatever solution that comes to mind for reducing the time to board should consider increasing simultaneously using the entire aisle area. So, yes, no clogging in all directions including not only people getting through their seats but also passengers who are still not sitting and, not yet stowing their baggage when they have already arrived at their designated seats.
Alliance partners, business class, and first class definitely feed the airline's finances so focusing on the easiest solutions would be better. But then again, the most ideal boarding method would be filling in the seat from back to front accordingly. So, there would be no clogging. How about opening up the other side of the airplane? If it takes at least 26 seconds for 6 passengers to ride a car using one door open but takes approximately 12 seconds when two doors from both sides are open, then it could be the same with an aircraft. Another boarding method could be the passengers boarding in groups (five to seven rows in the back, five to seven rows in the middle, and then five to seven rows in front). Better yet, boarding first the window-seaters, then the middle-seaters, and the aisle-seaters last. If none would work still from these systematic strategies, how about resorting to random seating arrangements or boarding them randomly. There's actually one that has been suggested before and it might work out – adjacent passengers in line will b...

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