House Keeping: Sheraton Hotel

House Keeping: Sheraton Hotel
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(March 21, 2013)
Table of Contents
 TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc351631294"
1 Introduction  PAGEREF _Toc351631294 \h
2
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1.1 Description of the Hotel  PAGEREF _Toc351631295 \h
2
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2 Objectives  PAGEREF _Toc351631296 \h
3
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3 The Role of the Housekeeping Department  PAGEREF _Toc351631297 \h
5
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4 Recruitment and training  PAGEREF _Toc351631298 \h
6
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4.1 Focusing on the job requirements  PAGEREF _Toc351631299 \h
7
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4.2 Drafting a job description  PAGEREF _Toc351631300 \h
7
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4.3 Understanding the target candidates and their sources  PAGEREF _Toc351631301 \h
7
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4.4 Initial screening and Selection Process  PAGEREF _Toc351631302 \h
7
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4.5 Sheraton Hotel Room Attendant Job description  PAGEREF _Toc351631303 \h
8
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4.6 Guest Relations  PAGEREF _Toc351631304 \h
8
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4.7 Guest Safety  PAGEREF _Toc351631305 \h
8
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4.8 Cleaning  PAGEREF _Toc351631306 \h
8
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5 Productivity Standard  PAGEREF _Toc351631307 \h
9
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5.1 Staffing Guide  PAGEREF _Toc351631308 \h
10
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5.2 Staffing Guide Sample  PAGEREF _Toc351631309 \h
11
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6 Motivational Techniques  PAGEREF _Toc351631310 \h
13
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7 Conclusions  PAGEREF _Toc351631311 \h
13
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References  PAGEREF _Toc351631312 \h
14

Introduction
Development of hotels globally has increased tremendously over the years (Ahire, 2010). Due to that, it is considered that the hotel industry has been profitable as a result of the increasing number of both domestic and international tourists according to the reports Ahire (2010). Despite the rapid increase in the number of hotels globally, the dynamic economic standards acts as one of the hindering factors to the hotel owners. This raises questions on the use of competitive advantage techniques in the industry. The use of quality thus is considered minimal in the service provision in the hotels compared to the international required standards in hospitality industry.
This report looks at Sheraton hotel that has been operational in the industry and is located in the US, it is important to start competitive advantage and that the increasing hotels in the country offer increased competition (Albright, 2012). The success of any industry is measured by the profit it makes, Sheraton has been...