HRM450 Employment Law: Compensation & Policy in HRM

Exploring Grievance and Dispute Resolution in the Coca-Cola Company
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Exploring Grievance and Dispute Resolution in the Coca-Cola Company
The management of grievances and conflicts in an organization is critical for its success in achieving its goals. Any employee dissatisfaction that is either expressed or hidden can lead to adverse impacts on the company such as decreased productivity. A grievance refers to a formal complaint that one gives in writing, demonstrating their lack of satisfaction with a particular issue. The absence of a proper mechanism for addressing these concerns can lead to strained working relationships that are crucial for optimum performance. The employees may present grievances regarding their working conditions, sexual harassment, wages, discrimination, and disagreement over the disciplinary processes among others. The human resource department has the responsibility of dealing with these matters and preventing them from escalating to levels that cause adverse effects. The line managers and supervisors are also charged with the role of addressing these issues. Additionally, the management and an organization’s policy developers have the duty of developing the right procedures for tackling such challenges.
Dispute resolution is also an important aspect that helps in addressing the issue at an early stage. The process preserves the employees/employer/union relationships. Also, through this, there is a development of efficient and active communication in the organization. Moreover, the conflict resolution procedure promotes the generation of creative ideas and problem-solving skills (Raines, 2013). However, both grievance management and the settlement of disputes demand the employment of the appropriate methods. The absence of this can contribute to more problems that can even lead to court cases. An understanding of the root causes of the arising conflicts is essential for the generation of the valid approaches to solving them. Through this, the undesired impacts can be avoided, saving the company both time and money.
Organization Profile
National Perspective
The American nation considers grievance and dispute resolution as an important matter in both its activities as a country and its industries. The government perceives the concept as a crucial aspect of dealing with issues of conflicts. The United States has over the years relied on arbitration to settle disputes. The method has not only been used in grievance situations, but also solving disputes with other nations such as in war scenarios. For instance, during the World War II, grievance arbitration became a prominent technique of dealing with conflict issues. During the time, there was a need to assure no work stoppages in the weaponry manufacturing and other industries. As a result, grievance arbitration sections were introduced in the collective bargaining agreements to ensure that solutions are generated without affecting the country’s production operations. Additionally, the method was utilized to settle scores between communities or tribes.
In the labor-management field, the labor unions in the United States were instrumental in the development of the concept when dealing with ...