The Quick Trip Company: Types Of Technology (Essay Sample)
*Assignment 1: Quick Trip Case Study
Due Week 4 and worth 250 points
*Complete an analysis of the QuickTrip. Assess the organizational layout, performance metrics, and the technology that is used to measure performance and connect with consumers.
*The QuickTrip Case Study is available in the course shell.
*Write a six to seven (6-7) page paper in which you:
*Evaluate QuickTrip operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
*Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
*Examine QuickTrip value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
*Determine the different types of performance measurements that can be used to measure QuickTrip service-delivery system design.
*Select at least two (2) types that can be applied and provide justifications for the selection.
*Examine the different types of technologies applied to QuickTrip service operations and evaluate how the technologies strengthen the value chain.
*Use at least two (2) quality resources in this assignment that do not include the initial case study. Note: Wikipedia and similar websites do not qualify as quality resources.
*Your assignment must follow these formatting requirements:
*Be Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow Strayer Writing Standards (SWS). Check with your professor for any additional instructions.
*Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
*The specific course learning outcomes associated with this assignment are:
*Apply the concept of operations management.
*Compare and contrast the difference between a supply chain and a value chain.
*Analyze the types of measures used for decision making.
*Analyze the five key competitive priorities and their relationship to operations strategy.
*Analyze different types of technology and their roles in manufacturing and service operations.
*Use technology and information resources to research issues in operations management.
*Write clearly and concisely about operations management using proper writing mechanics.
Quick trip is a corporation that was founded by Chester Cadieux and But Holmes in 1958 in Oklahoma in United States of America. Quick trip is concerned with the sale and distribution of gasoline in the parts of United States of America. Quick trip has more than 300 convenience stores of gasoline in the United States of America, which is a good share ownership in the market. Some of the gasoline products that gasoline provides include ethanol fuel, truck fuel and auto diesel in the United States of America. Quick trip also is engaged in the preparation of food and drinks for its customer’s .Some of the food that the company prepares includes pizzas, frozen treats and sandwiches and soft drinks in the United States of America. Today the quick trip company is under the management of Chester’s son Chet cadieux as the chief executive of the company. The following is a discussion of the quick trip company consisting of the type of technology used, the organizational layout and metric performance used in the organization.
The Quick trip company uses a number of strategies in its operation in ensuring that it gains a competitive advantage over its competitors. Some of the competitive priorities that need to be focused on include quality, cost, performance, flexibility and innovativeness. The Quick trip organization has chosen to invest in its employees as a strategy of excelling in its operations. Quick trip has given the employees responsibility and given them value to work excellently in the company for the benefit of quick trip .Quick trip has employed the strategy of paying good wages and promotions for its employees, something which gives morale to the employees to work for the benefit of the organization. Quick Trip Company has been listed as one of the best organization in the United States among the 100 organizations since the year 2003.This has been developed as a culture of the company and entirely depends on the standardized policies regarding sales, assessment of performance and disciplinary procedures .Consequently the hiring procedure entails looking at the individuals level of education, the experience the individual has as well as the high performance of the individual .Some of the individuals are employed as part of the staff of Quick trip and they get detailed training for an activity .The part time employees are trained for less hours which can be estimated to be forty five hours while the fulltime employees are trained for a period estimated to be fourteen days or more. The employees of the company are compensating well in terms of good salaries and wages as well as being appreciated in their work and commitment to Quick Trip Company. The job security is ensured in the organization which motivates the employees of the Quick trip (Epstein & Roy, 2001).
The company, Quick trip plans to get competitive advantage over other companies by opening more and more stores each year and employing employees with better qualities for instance clean and gloomy employees to attract customers to Quick trip something which ensures that the company grows and maintains customer’s loyalty.
Operation management activities affecting customers experience, two operation management challenges and how to solve them.
There are a lot of parathion management activities that affect the customers experience that needs to be tackled by the quick trip in order to make success to continues in the company .Those operation management activities include growth activities and inconsistency. The growth strategy involves all those strategies that are applied by the organization to ensure that it has expanded in size and volume .The opening of bran...
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