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1 page/≈275 words
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Health, Medicine, Nursing
English (U.S.)
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Motivation and Conflict Resolutiona: HIM Staff (Essay Sample)


Select either Option A or Option B and indicate in your post which option you have selected.  
In any organization, regardless of the industry, some level of conflict and/or office bickering is inevitable and may have a damaging impact on productivity and motivation or morale. However, it is the responsibility of the manager to ensure that conflict is avoided whenever possible and, when it does occur, it is handled in an appropriate and respectful manner. With this in mind, listen to the podcast, Stop the Medical Office Bickering
Option A: Case Study: A Matter of Motivation: The Delayed Promotion
Review the details of the case above from your course text, and respond to the following questions:
Thoroughly analyze the likely state of your ability to motivate yourself in your new position. In the process, comment to whatever extent you feel necessary on your level of confidence in the relative stability of your position and how this might affect your performance.
Describe the most likely motivational state of your HIM staff at the time you assumed the director’s position, and explain in detail why this state probably exists.
Based on the podcast, what are some proactive strategies that management could have used to reduce the potential for conflict in this situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s a Policy”
Review the details of the case above from your course text, and respond to the following questions:
Develop the argument you would be advocating if you were in George Mann’s position.  In a similar fashion, thoroughly develop the argument you would advance if you were in Sally Carter’s position.
Assuming the position of CEO, Jane Arnold, render a decision. Document your decision in whatever detail may be necessary, and include a complete explanation for your decision.
Based on the foregoing, outline whatever steps (e.g., policy changes, guidelines, payroll requirements, or something else) you believe should be considered to minimize the chances of similar conflict in the future.


Motivation and Conflict Resolution
Author Name
University Name
From the overall situation, it looks like the motivational state of the HIM staff is low. That’s only because the actions of the company have been unstable; it has always tried to depend on external resources and seems to have no trust in its own employees. I also feel that the company doesn’t want its workers to progress and develop themselves. Most of them will be in low motivation states as it’s too tough for them to deal with multiple controversies at a time. In such circumstances, the employees, including me, may not get motivation from anywhere. We are being pushed behind the competition by our own employers (Liebler & McConnell, 2010).
If the situation persists, it will definitely give rise to the negative attitude

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