Patient Satisfaction Quality Improvement Project: Culture of Safety, Caring, and Collaboration

Patient Satisfaction Quality Improvement Project: Culture of Safety, Caring, and Collaboration
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Patient Satisfaction Quality Improvement Project: Culture of Safety, Caring, and Collaboration
Development and growth in the health sector are an imperative consideration in achieving quality patient-centered health care provision. In this light, the players and institutions in the health sector need to adopt new processes, products, and services to meet organizational, national, and international health objectives. Change management has become a critical aspect of these developments. Many factors come to play in the implementation of change that affects various stakeholders in the health setting, including patients, medical personnel, and administrators. Change can be easily accepted or can face resistance that leads to complications and failure (Ashkenas, 2013). In this light, evidence from different studies and situations show that change implementation in the health sector requires a strategic approach that ensures the continuation of quality health care services and alignment of the change with the objectives and goals of the health care system. Subsequently, change management has become a central undertaking in project management. Organizations across the world are using evidence-based approaches and best practices in the health sector to ensure that the objectives of the change are met. The change implementation process should take into account the needs of all stakeholders involved so that there is reduced resistance and increased chances for acceptance.
Research across various domains shows that the most effective means of implementing change for a strategic approach that is to involve most of the parties that might be affected by the change (LaGuardia et al., 1994). Fundamentally, change is fostered and facilitated by transformative leadership that is characterized by maintaining effective communication with the people and incorporating their opinion in the process. In the healthcare setting, leaders have a central role in managing change. Fundamentally, the health care setting offers critical services to people, ensuring that their medical needs are met and satisfied under all conditions. In this context, the changes being implemented should not affect the caring capabilities of the medical personnel, neither should they compromise the collaborative environment that facilitates effectiveness in quality patient-centered care and the day-to-day running of the medical facility. Nursing leaders have the critical role of ensuring safety for the patients as well as the staff in the medical setting. Subsequently, change management should be centered on achieving goals, while ensuring that there is safety for the patient and the staff, as well as a caring and collaborative environment.
Considering the different factors that come to play in a healthcare setting, it is difficult to establish a single change strategy that can be standardized across different organization types and projects. Rather, the leaders have to improvise on the guidelines that are presented in a growing body of literature on change management. In this light, effectiveness in change management requires change leaders to...