Business 499 Module 3 SLP: Wal-Mart Inc., Company's Success

Wal-Mart Inc.
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Any company’s success relies on the performance of the three key factors: people (workers and suppliers), services and products (known as deliverables), and business processes which provide the approach to support the two factors (people and deliverables). Business processes are necessary connections linking the needs of consumers with the delivery of services and products (Martin, 2014). Business processes create an approach that enables workers to achieve their individual responsibilities and consequently fulfills the company’s mission and vision. The perspective of workers as a crucial organizational component is vital since they determine the company’s performance by focusing on their needs and performance. This paper examines Wal-Mart’s mission, vision, and strategy based on its internal business processes perspective by assessing measures and objectives which are significant to this perspective.
For Wal-Mart to accomplish efficient performance, it has to ensure that its internal business processes are integrated to achieve its objectives (as illustrated in the table). This can be made possible by connecting such business processes to operational working teams in its internal supply chains and customer service operations. The kind of workforce teams and business processes that Wal-Mart adopts depend on how the company has structured its operational processes (John and Donald, 2008). The company can enhance its delivery processes to develop new products and services by creating, developing products and services, and researching on causes of the declining markets.
The table below shows internal business process objectives, targets, measures, and appropriate actions.
Objectives Measures Target Action Creating and implementing strategic business objectivesPerformance measurements will be developed to monitor the organization’s progress towards achievements of this objective.
Performance measures will help in revealing areas that need improvement.Increase sales output from 4% to 7% at the end of the year.A functional team tasked with developing strategic planning will create specific performance targets focusing on increasing growth of overall sales output.
Wal-Mart will concentrate on creating more profits from its core operations.
Because the reliability of the metrics is important, the strategic planning team will test and validate the approach used in performance measurement to ensure that they are repeatable and consistent. Assigning competent employees in the business processes to develop valued-added solutionsCreating performance objectives for all workers Assess if the performance metrics fulfill the customers’ needs or if they support the effectiveness and efficiency of the measured system.Identifying crucial consumer needs and operational processes.
Identifying crucial expected outcomes and aligning them with consumer needs.
Creating expected outcomes or crucial operational process measurement.
Creating performance benchmarks, standards, or goals.Creating a support procedure for employees and managersestablishing performance standards to accomplish the performance ...