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Essay Available:
Pages:
2 pages/β‰ˆ550 words
Sources:
1 Source
Style:
APA
Subject:
Business & Marketing
Type:
Essay
Language:
English (U.S.)
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MS Word
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Topic:

Business Communication Final Exam: Shangri-La Hotel

Essay Instructions:

Instructions:

This case study will be used to evaluate your ability to understand your audience and purpose, as well as select the right approach. You will address a situation and write one concise, appropriate response. Be sure to use the strategies we have discussed in class. You will be evaluated on your tone, content, format and writing skills. The rubric for the exam follows the assignment instructions. Please use is as a guideline.

Situation:

As the Head Pastry Chef for a popular Toronto hotel, you and two other employees attended an international hotel conference in Vancouver on May 4 and 5. You stayed at the Shangri-La Hotel because your company recommends that employees use this hotel chain. 

 Generally, your employees have loved their accommodations and the rates have been within your company’s budget. Now, however, you are unhappy with the charges you see on your company’s credit statement from the Shangri-La. When your company’s administrative assistant made the reservations, she was assured you would receive the weekend rate and that a hot breakfast – in the hotel restaurant– would be included in that rate. Being a bit of a food snob, you hate those “continental” breakfasts of stale sweet rolls and instant coffee, especially when you have to leave early and won’t get another meal until the afternoon.

Essay Sample Content Preview:

Business Communication Final Exam
Name
Institution
Business Communication Final Exam
Shangri-La Hotel
11/01/2018
Subject:
Dear Sir or Madam,
I, Patrick and two of my colleagues had been booked to stay in your hotel for a single night, and we did love the service. We regard your hospitality quite highly, and our company always recommends your hotel chain. We are not the first and neither will we be the last people from our company to be guests in your hotel. Everyone who has had the privilege to spend a night or two in your hotel has always praised your impeccable service. There has never been issues or concerns that my colleagues have raised after their stay in any of your hotels. However, during our recent stay in one of your establishments, we did get the best of service, as always, but something strange happened and hence my writing of this letter.
On the morning of 5th May 2017, my colleagues and I went to have breakfast, and since we had woken up early, we found no buffet had been set up. Therefore, we decided to order the hot meal from the menu which included pancakes and sausages. However, when we received the credit statement, we found that we had been charged $84 each which amounted to $252. We took this as an honest mistake by your staff and hence decided to pursue this matter in the hope of getting it resolved.
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