Operational Risk related tasks. assigning an operational task to admin staff.
I need to draft a professional email to my manager about assigning an operational task to admin staff. These are the main points:
Asking the admin staff to access certain applications to generate VAT invoices sounds an operational task rather than an admin task. These are my concerns:
1- This may leads to an operational risk as:
a. the staff is not properly trained or doesn't have the required skills.
b. these invoices will be posted into the general ledger and if they are wrong; it will have an impact on the ledger of the company.
c. Do we have a procedural document for these operational tasks?
d. transferring tasks from function to function may lead to conflict of interest.
2- Accountability
a- Who will be responsible for the mistakes generated by the admin staff?
3- Backup
a- Who will be her backup during her absence.
4- Approval
a- Her line manager at GCS should be aware of and approve these tasks.
Thanks and Regards,
Wael
Hello
I am writing to you in regard to the recent assignment of operational tasks to the administrative staff which I find inappropriate and it comes along with several challenges which we should address as early as now before things get out of hand.
Asking the administration staff to access certain applications to generate VAT invoices sounds an operational tasks rather than an administrative task. This will be risky in several aspects and it will affect the organization greatly if not handled correctly. I say this because:
1 Firstly, the administrative staff is not well trained to handle this operational task.
2 The invoices will be posted to the general ledger and if they are wrong they will affect the general ledger of the company.
3 There are no ...
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