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Business & Marketing
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Maintaining Long term Professional Relationships Business Essay

Essay Instructions:

One of the most important aspects of negotiating with someone or a business that you have a long-term and ongoing relationship with is maintaining that relationship post-negotiation. Consider the following negotiation:
You are the account manager for a supplier of computer chips. You have a long-term relationship with a manufacturing firm you provide with computer chips for its product. There have never been any previous issues and you and the company, ABC Manufacturing, have had a great relationship. However, with the last shipment, there were defects in 25 percent of the chips. You need to discuss this issue with your customer and determine the best solution. Your main concern is not ruining the relationship, but the defects are costly for you and the customer.
Based on this scenario, brainstorm your answers for the following areas:
1. Goals
2. Trades
3. Alternatives
4. Relationship
5. Expected outcome
6. Consequences of winning or losing
7. Power
8. Possible solutions
After completing the eight areas, prepare a letter to the company’s president. Consider the elements above in the letter. Your letter should contain the following:
1. Current issue
2. Your suggestion to solving this issue
3. The outcome you would like to see
4. Timeframe
5. Suggested alternatives and solutions
Your answers to the eight elements can be written in a numbered list; however, your letter should be written in complete sentences. The letter should be one to two pages in length. The paper should be structured formally following the CSU-Global Guide to Writing and APA.

Essay Sample Content Preview:

MAINTAINING LONG TERM PROFESSIONAL RELATIONSHIPS
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Maintaining Long Term Professional Relationships
1. Goal: ABC manufacturing has a goal of offering quality services as well as products to its clients.
2. Trades: ABC manufacturing is the main computer chips supplier.
3. Alternative services: the company offers repair services to malfunctioning computers.
4. Relationship: computer chips project supplier.
Anticipated outcomes: the company anticipates the supply of higher quality goods and services that satisfyingly meet the needs. They should not be aware of and still supply defected goods. The firm shall make accountable suppliers who breach the firm’s code of ethics.
Consequences of winning or losing the supply tender: the company anticipates suppliers with the tender to offer higher quality goods to establish a reputation and grow opportunities of winning future tenders. Loosing implies losing the client as well as the market for the product owing to noncompliance with the firm’s code of ethics.
Power: the firm has the power to call off any tenders given to suppliers who breach its code of ethics.
8: Possible Solutions: the supplier should ship other computer chips to replace the defected ones or repair the malfunctioning ones.
Deluxe Company LTD
3590 Victoria Street
21 July 2020
To the President
I am writing to inform you about the defects in 25% of the chips ABC Manufacturing supplied. As their dedicated customer, I hope they shall work to resolve the issue and establish a solution. In the current world, grievances with consumer products mean taking the product back to the buying position for a refund.
About 75% of the computer chips have fared well but 25% were not lucky. We should consider either a replacement or a refund. This shall assist us to avoid getting a form letter or other stock response and give ABC Manufacturing a proposal to work with on their end. This way, we can move ahead and continue our relationship with the firm. If we demand a refund, we should not inform them we will be taking our business to another company because they will give our company little incentive to try and address the issue. A refund letter may open doors to a verbal disagreement on who failed. Therefore, it is paramount to maintain things positive and establish a resolution Accepting repl...
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