What are some of the Difficulties in Providing Services in an Online Environment?

Week 6 Online Service Industries
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What are some of the difficulties in providing services in an online environment? What factors differentiate the services sector from the retail sector, for example?
Preserving privacy is one of the major challenges in online retail, as people may breach the security with the aim of profiting. This includes the risk that personal details of customers may be stolen, and used without their authorization. This may affect the reputation of online retailers even when all efforts are made to secure the safety of customer data, while they have to deliver on time. At other times, the person requiring services cannot verify that they are communicating with the professionals. Most professional services require the interaction between the client and the professional cannot be conducted online and this may compromise the quality of service (Laudon & Traver, 2014). For instance, medical practice requires the patients to consult with the health practitioners to improve their health outcomes. Relying on online platforms...