Customer-Focused Measures vs. Workforce-Focused Measures (Essay Sample)
Compare and contrast Customer-Focused Measures versus Workforce-Focused Measures. Please provide examples from your own experiences. If, you do not have any experiences, please provide what these concepts look like within an organization.source..
Customer-Focused Measures versus Workforce-Focused Measures.
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Customer-Focused Measures versus Workforce-Focused Measures
Customer-focused measures and workforce measures are considered as important approaches which are most commonly utilized in regards to measure the performance. Both the measures are highly important for the organization in order to achieve its set goals and success (Valmohammadi, & Roshanzamir, 2015). Through measuring the organizational performances, the approaches support system perspectives in managing organizations which are crucial in aligning the goals of the entire firm.
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