Customer-Focused Measures vs. Workforce-Focused Measures

Customer-Focused Measures versus Workforce-Focused Measures.
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Customer-Focused Measures versus Workforce-Focused Measures
Comparison
Customer-focused measures and workforce measures are considered as important approaches which are most commonly utilized in regards to measure the performance. Both the measures are highly important for the organization in order to achieve its set goals and success (Valmohammadi, & Roshanzamir, 2015). Through measuring the organizational performances, the approaches support system perspectives in managing organizations which are crucial in aligning the goals of the entire firm. Other than that, both of the measures are crucial in serving as communicating tools and deploying consistency in the entire performance requirements for organizations. Therefore, both approaches maintain alignment that supports consistency in goals and ensures agility, centralized decision making, and innovation. Looking at each of the approaches singly, Customer-Focused Measures represent the results that are related to meeting the needs and the expenses of stakeholders and an organization’s customers (Mittal, 2016). Such results incl...