Business Communication. Business & Marketing Essay

Business Communication
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Business Communication
Part A
Communication is a vital part of daily life. People communicate with each other to resolve problems, express feelings and thoughts, and share ideas. Effective communication refers to verbal speech or other techniques that are used to convey information that gets a message to the other people (Turaga, 2016). Effective communication is vital in both the business aspect and personal aspect of a person considering that ineffective communication could create decreased work productivity and even hostilities.
One scenario in my personal experience in which there was effective communication was in a certain situation at the place of work. One of my colleagues came to me for assistance on how to use the new digital printer which had just been procured by the company to use in the office for digital printing purposes. This colleague of mine, Martha Robinson, is one of those people who does not like to read user manuals of new products. She instead prefers to have another person who is knowledgeable about the new product to show her how it is set up, configured, and used. While describing to Martha Robinson about how the new digital printer operates and works, I talked in simple and clear terms. As I was talking to her, Martha listened to me actively, absorbed my points, and understood them. Afterward, she went ahead and did as I had explained to her, and she was able to use the digital printer properly. This was effective communication because everything in the process of communication went as planned: the receiver of the message, namely Martha Robinson, understood the message in the way that I intended. The effective communication helped to prevent misunderstandings between Martha and me, and it also helped to enhance our relationship.
Ineffective communication can be created by any failure or disruption in the communication process (Krajicek, 2015). In my personal life, an example of ineffective communication took place when I visited Japan about two years ago as a tourist. Upon reaching there, I realized that most people in the country do not understand the English language. Being an American myself, English is my first language, and I do not understand any Japanese. While in Japan, I visited a certain restaurant in the city of Yokohama, and I had trouble placing an order for a type of meal that I wanted, namely Sushi. Not only were the entire menu options written in Japanese, the waiters and all other staffs at the restaurant only spoke Japanese. None of them could speak English. In the end, I just randomly picked one of the food items. When the waiter brought me the food, I realized that I had just ordered some jellyfish, which felt as if I was munching on rubber bands. Although I wanted sushi, I ended up eating jellyfish.
This was a case of ineffective communication primarily because there was a failure in the communication process. My communication with the waiters and other staffs at the restaurant in Yokohama, Japan failed. The cause of this ineffective communication was certainly a language barrier. As a sender, I spoke in a language that the receivers, namely the case waiters and other staffs at the Yoko...