1 page/≈275 words
Business & Marketing
Marketing Research Assignment on Bad Service Experience (Essay Sample)
Recall a bad service experience that you recently had. What led to the service failure? Consider such dimensions as tangibles, reliability, responsiveness, assurance, empathy, etc. Explain and discuss.source..
Bad Service Experience
My experience with the bank I previously had an account with was not only bad but also painful. It happened when I could not withdraw or deposit cash from the account- the ATM was not working. I went to the customer service who instead of giving me an explanation, recommended me to call the service hotline. On calling, I was put on hold, being told that they don't receive calls from customers. I was told to wait for the mail. The next day I went to the main branch, and the story was the same. The mail arrived a few days later and with no explanation, was told that my account was closed. It was closed with all my cash inside, and there was no explanation to it.
This was the bad and the most painful service experience I have ever had with a bank. I started evaluating on what led to this kind of service, and I found five dimensions- the tangibles, the responsiveness, th...
Get the Whole Paper!
Not exactly what you need?
Do you need a custom essay? Order right now:
You Might Also Like Other Topics Related to community service:
- Serving Others and the Community - Part 2 Movie ReviewDescription: Discuss how this example embraces both Greenleaf's principles of servant leadership and the call to service evident in Christianity. ...1 page/≈275 words | 3 Sources | APA | Management | Movie Review |
- NURSE Corps Scholarship Program Research AssignmentDescription: How will you contribute to the mission of the NURSE Corps Scholarship Program in providing care to underserved communities?...3 pages/≈825 words | No Sources | Other | Literature & Language | Essay |
- Product Selection & Strategy Formulation Research Description: Conduct research on a non-profit organization and describe its strategic management style....1 page/≈275 words | No Sources | APA | Management | Essay |