8-1 Discussion: The Link Between Aetna's Goals and Its Diversity Outcomes

The Link between Aetnas Goals and Strategic Outcomes Name Institution of Affiliation Date The Link between Aetnas Goals and Strategic Outcomes The plan laid down by Raymond to achieve the cultural diversity in the Aetna organization is one of the most complex case studies and the most effective in understanding the cultural diversity and its effects in an organization. The most appropriate strategic focus out of the eight, is the one that focuses on enhancing a diverse high performance culture and the workforce. Its diversity implication is the one that enhances workforce capabilities to address the needs of the organizations multicultural and multilingual constituents CITATION Cas09 \l 1033 (Cascio, 2009). When having a diverse workforce with different cultural implications it becomes easy to deliver services to the culturally diverse customers of the Aetna organization. The employees will have the relevant skills in order to provide culturally sensitive services to the customers. In order to achieve the implication, the first step of action is to train the employees on the relevant cultures within the sphere of the organization operations CITATION Kre07 \l 1033 (Kreitz, 2007). Aetna is an organization that serves people of different races and of different cultural and social believes. Therefore, a thorough training is necessary in order for the employees to understand each other's social and cultural dimensions, an important aspect in...