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Topic:
Influence of Technology on Customer Service and Service Offerings
Coursework Instructions:
In what ways do you think technology is changing the nature of customer service and service offerings? Provide an example to support your opinion. 150 words with reference
Coursework Sample Content Preview:
Dynamic Marketing Environment & Determining Price
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Dynamic Marketing Environment & Determining Price
Influence of Technology on Customer Service and Service Offerings
The boom in the modern technology including Chatbots, real-time messaging, artificial intelligence (AI), self-service, cryptocurrency, video communication, customer success and many other evolve the dynamics of customer service and service offerings in the corporate setting. Redbord (2020) highlights that technology has a significant influence on customer service and offerings in the future due to the extensive scope of video conferencing through Zoom application and Loom for video voice-mail, instant messaging through Skype and Facebook rather than emailing. Along with it, Omni-channel support shifts the traditional pattern of delivery to the digital o...
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