LSCM Body of Knowledge (BOK) Matrix, Artifact, and Summary

BOK Matrix Summary of Collaborative Strategic Sourcing Paper
By
Student’s Name
Submitted to
Dr/Prof Instructor Name
In Partial Fulfilment of the Course Requirement for
Course Code: Course Name
Institution’s Name
College/Faculty
Department
Date of Submission
Summary
Clients are essential stakeholders in any business and can usually access the company through physical visitation, place orders through phone, and online platforms. Clients also include individuals who contribute to the success of the organization. The paper describes the role of external and internal customers in ensuring the organization succeeds in its objectives. The domestic customers usually interact with the strategic processes and commit to implementing these strategies at every stage and time. It is also essential to breakdown the strategy into various steps that allow for proper and efficient implementation. This ensures that there are minimal errors and potential challenges are addressed with reaching the external customers. It is also essential for the managers to ensure that they are capable of attaining better performance at the end of the entire process.
Knowledge/Application Area: Customer Relationship Management
The paper fits this customer relationship management category because it outlines the importance of customer relationships to business success. Many organizations are recognizing the importance of internal and external customers. Internal customers are considered as the focal point of the firm as the workers within the organization feel that they are appreciated. Whenever the customer relationships are managed effectively, the employees feel that their inputs to the organization are considered and enhance their commitment to the entity (Earl, 2017). Whenever the working environment is not conducive for the workers, it will harm the client relationships and eventually the performance of the company. The external clients who are loyal to the firm will lose trust, ultimately lowering the revenue for the company and rendering the company useless. Through the paper, we can see how customer relationship management is essential to the success of the organization.
Methodologies: Quality Control
Quality control is an essential aspect of a successful organization and includes communication and p...