The Grand View Grocers Corporation Case (Coursework Sample)
Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston, Florida, is among the nation's top grocery chain companies, with over $34 billion in revenue. It operates and owns approximately 1,500 grocery stores in 10 states and will be expanding operatons to Washington, D.C. in the near future.
Grand View Grocer's Corporation's operating strategy distinguishes it from other grocery chain companies. Each grocery store has a Training and Development Methods manager that allows decisions to be made locally, close to the client. This also makes Grand View Grocer Corporation's service more responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that there is an increase in the annual turnover rate for cashiers nationwide. The increase was found in newly hired cashiers, so it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a variety of tasks, including:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Issue cashier's checks, money orders, mailing stamps, and redeem food stamps and coupons.
- Resolve customer complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Cash checks for customers.
- Weigh items sold by weight in order to determine prices.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
- Sell lotto tickets and other items to customers.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Bag, box, wrap, or gift-wrap merchandise, when needed.
- Sort, count, and wrap currency and coins.
- Process returns and exchanges.
- Request information or assistance using paging systems.
- Stock shelves, and mark prices on shelves and items, when needed.
- Compile and maintain non-monetary reports and records.
Essential cashier functions include the following:
- Perform for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establish and Maintain Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Get Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identify Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Process Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Write a report in 900 to 1150 words which training method or combination of training methods that you would recommend for training. Then justify why you decided on your choice. Include a Mind Map diagram of the duties of a cashier (three main headings and 2 subheadings each of the main headings).
A corporation dealing with the supply of grocery at the national level through a chain of stores in different states requires a good organizational structure to effectively carry out its mandate and gain the ultimate purpose of its trading activities, profits. It is through the continuous gain of returns on revenue that Grand View Grocery Corporation rose to the level and standards it enjoys around the United States through the supply of natural organic foods. Grand View chain of groceries takes with a lot of seriousness its daily operations in all its stores around the United States as per the organizational structure adopted throughout its outlets around various locations in the nation. The corporation invests in comprehensive training and development methods at each grocery store for the purposes of enhancing fast or efficient service delivery to its clients. The training programs serve the purposes of offering a quick response to customer needs, increasing reliability, and being empathetic to the clientele. The nobility of its employee enhancement programs is, however, undermined by the fact that the organization is currently facing an increasing turnover rate for the newly hired cashiers in all its outlets. On-the-job training proved to be ineffective and thus a restructuring of the design with improved implementation techniques should be put to use with immediate effect to avert the looming staff crisis within the corporate organization.
Several factors should be taken into consideration when analyzing the viability of a training program for a work situation or a group of skilled employees to determine the best enhancement design to employ for efficient service delivery and employee motivation. One of the key challenges facing organizations in the American food industry is the increasing turn over in frustrated cashiers thus breaking the established customer-client relationship. Controlling a significant portion of the market share requires the development and implementation of a cutting-edge strategy. An organization needs to find an advantage over all its competitors and capitalize on the same to the maximum to establish a long-lasting customer relationship and continuously expand its clientele through positive recommendations (Minnesota, 2016). The store managers acting as the immediate supervisors delegate a lot of duties to the cashiers who end up filling overworked or underpaid for the wide range of tasks assigned to them. A complete overhaul of the training systems utilized by the corporation should be done and training offered afresh from the management level up to the skilled labor force, the cashiers for this case.
The managers should be equipped with skills on how to handle or deal with the recruited cashiers through a thorough training design meant for harmonizing the relationship between the management and the workers. The cashiers, on the other hand, should be enrolled in a team building training method to help them integrate with the intense system and work environment. The management training program should first and foremost be based on the assessment of the immediate need which is to stop the increasing turnover of recruited cashiers (Clark, 2014). The store managers need to be reminded of the fact that they are dealing with human beings just as themselves and it is of utmost importance that they treat the cashiers as such without any form of mistreatment or undermining whatsoever. It is the first rule of training applied by the trainers while dealing with workers but would serve equally well in this situation. Frustrations from the num
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