Virginia Mason Medical Center Case Study Management Case Study

This is my writing level, please complete the case study according to the writing level in this example.
Summary
Amy's Ice Cream is an ice cream shop established in Austin, Texas. Service is the most significant difference between Amy and other ice cream shops. The service concept is that staff should enjoy what they do; service and ice cream should make customers smile. Amy fully respects employees and employs different personalities in different business districts. Individual managers have high autonomy in their areas of expertise. For Amy employees, their work is comfortable and fun.
The service organization culture at Amy’s Ice Cream
Amy Miller's service philosophy has never changed. "Staff should enjoy what they do; service and ice cream should make customers smile." This unique service concept has always been the most significant difference between Amy ice cream and other ice creams. For employees, the biggest motivation for working in an ice cream shop is not money, but a pleasant work experience. Employees can decorate the storefront themselves and choose styles to make employees feel more satisfied and engaged. Such employees can infect every customer and make people happy.
The personality attributes of the employees sought by Amy’s Ice Cream
Amy needs enthusiastic and optimistic employees. If you want the ice cream to make people smile, you must first have a smile. In Amy's ice cream shop, different regions have different styles, which requires employees to be creative to change the form of the store and a keen sense of smell to perceive what kind is needed. When communicating with customers, employees must know customers mood and determine what type of communication is acceptable to customers. This requires employees to have sufficient emotional intelligence.
the case study is in the attachment I uploaded

INFS5872 C-L Tseng Homework 4 (Due on 23 March 2020) Read the case “Virginia Mason Medical Center”. You can find the link to download this case from the document Accessing Harvard Cases & Simulations on Moodle. (a) Write in your own language to describe “Virginia Mason Production System” and its main components. (b) What’s your thought about using the approach for making cars to treat patients? Overall, limit your answer to two pages in total and submit it to Turnitin.