Case Management and Service Coordination –Final Assignment

Case Management and Service Coordination –Final Assignment
Scenario: David
Sarah Clark
Pacific Coast University
March 29, 2020
Abstract
Processes in case management are often founded on the principles of continuity of care and equity in accessing services and alliances. Such processes are critical in the provision of optimal support and coordinated health care services through the recovery period. For instance, case management facilitates the identification of barriers to successful recovery and timely identification of such barriers to recovery or return to work among workers can help case managers to prevent employment disruption and chronic disability, which can also reduce unwarranted time loss in the workplace. In this regard, case managers serve an important role in coordinating services for workers and help them to deal with psychosocial and medical issues that may impact successful return to work and recovery.
Keywords: case management, case managers, barriers, return to work, recovery, stakeholders,
Case Management and Service Coordination –Final Assignment
Part 1: Stakeholders
Case managers are responsible for valuing the process of assessments and create a positive outcome for the client. In particular, the assessment must include careful communication for collaboration, ensuring facts are verified, reflect on the situation of the client, stay consistent while reviewing the client’s progress, etc. CITATION Gur12 \l 1033 (Gursansky, Kennedy, & Camilleri, 2012). This case requires the Internal Case Manager (myself) to get in contact with various stakeholders who can provide information that is required during the planning of the workers to return to work. Some of the stakeholders that I am looking to reach out to our workplace sector players (which include benefit coordinators, health and safety coordinators, managers and coworkers), healthcare professionals (David's family doctor, as well as a physical therapist), social services sectors (unemployment service workers), and lastly, David and his family.
Before reaching out to the stakeholders, I must ensure to review the template for employer roles and responsibilities, outlined in the Multisystem Interactions reading. Each of the six steps outlines exactly how the employer can accommodate David and his needs to have a safe return to work. According to the Seven Principles' for Successful Return to Work (RTW), RTW planners must ensure that the plan supports the worker returning without disregarding the coworkers' and supervisors' needs. Along with this, employers and healthcare providers must communicate with one another about workplace demands with worker's consent CITATION Pac07 \l 1033 (Pacific Coast University, 2007). The information gathered from these stakeholders will assist with the coordination of services and communication to support David's rehabilitation and recovery process.
Throughout reaching out to each stakeholder, it must be understood that there will be various viewpoints and opinions from different sides, as everyone has different values and priorities. For example, the physician's primary priority is the health of the worker, whereas the employers' remains to be productivity. This can be challengi...