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Pages:
2 pages/≈550 words
Sources:
2 Sources
Style:
APA
Subject:
Management
Type:
Case Study
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 8.64
Topic:

Value of a Training Needs Assessment in an Organization

Case Study Instructions:

Overview: For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.
Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:
 Illustrate the value of a training needs assessment in an organization in general, supporting your response.
 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.
 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –
CARE Business Partner training program.
Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your
references at the end of your paper. Submit journal assignment as a Word document.

Case Study Sample Content Preview:
Care Business Partners Name Institution Care Business Partners Value of a Training Needs Assessment in an Organization Training needs assessment help in identifying performance gaps that are specific to a given audience. The performance gaps can then be improved to ensure that an organization meets its objectives. The gaps can exist in skills, knowledge, and practices, which, when adjusted, will improve the performance of employees in an organization (Christensen, 2018). A training needs assessment also saves money and time by ensuring that the right program is developed and implemented, and the workers gain the needed skills and knowledge to perform their duties. An organization with a well-developed plan will be able to retain workers and improve their learning to achieve a higher return on investment. The Components of A Needs Assessment The components of a training need assessment include job needs analysis, organizational analysis, and person analysis. Maersk should analyze its strategies which are focusing on delivering quality ocean transportation and high level of customer-focused services. The company will also consider the job responsibilities which are required to be achieved by the employees and then choose the right people who can responsibilities stated effectively. The people chosen will be analyzed based on their skills, knowledge, and experience. The Importance of Creating SMART Objectives for a Training Plan SMART objectives help in setting the goals of an organization. Every firm must have a target that it intends to achieve within a given time, and setting the goals will be guided by the SMART objectives. A...
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