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Case - Lisa Benton: The Houseworld (Case Study Sample)


3 things to include:
1.) Problem statement: Identify and sum up the problem
 DO: Critically identify the problem.
 DO: Be succinct.
 DON’T: Just summarize the case.
 DON’T: Just reiterate the crisis in the beginning of the case.
 DON’T: Identify a problem that is solved already by the end of the case
2.) Problem analysis/root causes: Analyze the underlying causes of the problem that you identified
 DO: Critically analyze the problem based on concepts from class and the readings.
 DO: Discuss at least 2 root causes.
 DON’T: Be general, e.g. “They’re not managing the team well.”  That’s obvious – anyone who has not taken an OB class could arrive at the conclusion.
 DON’T: Just describe what’s happening, e.g. “The team is not functioning well.”  Dig deeper – WHY is the team not functioning well? What is the evidence for that and what are the CAUSES.”
3.) Recommendations: Make your recommendations for what should be done based on the problem and your analysis
 DO: Relate your recommendations to the problem and root causes that you have identified.
 DO: Make 2 specific recommendations. Include an appraisal how of feasible they are and how you would implement them.
 DO: Base your recommendations on concepts from class and the readings.
 DON’T: Provide general advice, e.g. “They should communicate better.” Again, that’s OBVIOUS. You don’t need to take an OB course to make a recommendation like that.
 DON’T: Provide a laundry list of superficial recommendations.


Case - Lisa Benton




1) Problem statement

Benton lacks guidance, training and supervision while working as an assistant product manager at the Home care division of Houseworld. Furthermore, the managers were not keen on working with an MBA graduate form Harvard and she has received poor monthly reviews.

2) Problem analysis/root causes

Benton‘s experience at Houseworld makes her believe that she made a mistake not taking a job at Right- Away stores were there were harmonious professional employee and manager relationships, as she does not have good relations with the managers and fellow employees.

There are conflicts with the supervisors, and she has conflicts wit the team, making it difficult to accomplish what she wanted.

Benton’s boss is not keen on facilitati

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