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Business & Marketing
Case Study
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Case Study Analysis Southwest Airlines: In a Different World (Case Study Sample)


Case Study Analysis
The article "Southwest Airlines: In a Different World " in the attachment, please read it,
Use (Framework: Generics/Positioning/Fit) need to choose 1 from these 3 framework,
analysis this case and answer all the questions(5) below:
Southwest Airlines: In a Different World
1. Why has Southwest been so much more successful than its competitors?
2. How has the original strategy been altered in recent years? How, if at all, have these changes affected Southwest’s key success factors?
3. What kinds of things over which Southwest’s leadership has some control could go wrong? What should be done to make sure they don’t happen?
4. Based on your response to question 3, what further changes, if any, need to be made by Southwest’s leadership in the face of competitive moves and general economic conditions?
5. Would you recommend that Southwest Airlines acquire the gates and slots available at LaGuardia Airport? Why?
NEED TO SUMBIT ON THE Turnitin. Make sure you did your own work
Tips and Tools
Tip 1. Contextualize the case. There is a method to my madness. Cases generally correspond to a particular set of concepts and theories. Keep this in mind as you prepare your analysis.
Tip 2. Read the case actively. The goal is not for you to grab your highlighter and speed through the case. Instead, ask yourself questions, wrestle with the core decisions, and think through multiple scenarios.
Tip 3+. William Ellet argues that there are “four types of situations” that you will often see in cases, for each here are some tips:
- Problems
o Define the problem in the case. This may not be obvious.
o Then, be able to diagnosis the problem using the various tools you’ve acquired throughout your business training.
- Decisions
o Identify the decision options.
o Determine the criteria by which to evaluate the decision options.
o Accumulate as much evidence as possible to support your decision.
- Evaluations
o Again, determine the appropriate evaluative criteria.
o Make the evaluation that is most consistent with the evidence provided by the case and the key criteria.
o Be sure to be holistic in your evaluations – think about positive and negative aspects.
- Rules (This is particularly critical for quantitative analyses)
o Know the information you need to apply a rule (For example, what data is necessary for a break-even or NPV analysis)
o Know how to obtain this information.
o Know how to apply the rule.
o Make sure your data is accurate.
Ellet provides a nice model for analyzing cases. There are five key phases of the process.
1. Situation
a. Figure out the big picture first; ask yourself, “What is the situation in the case? What is going on here?
2. Questions
a. Develop questions about the problem, namely:
i. What do you need to know about the situation?
b. Think through issues related to the decision, namely:
i. What are the decision options? Any seem particularly strong or weak? What is at stake here? What are the key criteria to base your decision?
c. Questions about the evaluation, in particular:
i. Who or what is being evaluated? Who is responsible for the evaluation?
3. Hypothesis
a. Here is where your analytical work gains momentum. Develop your perspective on the case.
b. Review the aforementioned questions – now begin to develop your answers for each set of questions.
4. Proof and Action
a. Ask yourself, what evidence is provided by the case that supports my hypothesis? What additional evidence do I need to collect?
b. Equally important for our course, also consider how would I implement my recommendations?
5. Alternatives
a. Spend some time critiquing yourself, ask the following:
i. How else could this problem be defined? If defined differently, would I have the same hypothesis?
ii. Where are the weak links in my analysis?
iii. What is the potential downside to my recommended decision? What is the strongest counter evidence?
iv. How thorough have I been in my analysis? How might a different course of action be proved?


Southwest Airlines: In a Different World
Name of Student
Institution Affiliation
Southwest Airlines: In a Different World
Question 1
The most significant factor that has been able to make Southwest more competent is that the company has been adhering to its distinct business model. As, their business model is unique as well as designed very carefully based on the needs, goals and vision of the organization (Morrison, 2001). Keeping in the notice the point that Southwest has been able to provide cheap flights, fun and expanded experience to their passenger. Furthermore, another aspect of their success is that they have been able to develop a design which interrelated, considering multiple operations of the flight (Heskett, & Sasser, 2010). The design of these activities has been set up with a lot of efforts and hard work. Another important reason that stood out the most for Southwest is that they have also a competitive advantage of managing a good team and keeping a strong culture in the company.

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