Module 6: Critical Thinking Interview - Part 3 Report

Module 6: Critical Thinking
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Q1: To determine the appropriate services to offer a client, you need to interview the clients. How do you go about it?
Case managers normally interview clients as this would help to organize services depending on the preferences and need of each client, rather than the preferences and needs of services (Kanel, 2012). The result would enhance clients’ needs because their needs would be addressed and effectively satisfied.
Q2: As a case manager, one must demonstrate excellent listening skills. Cite a situation when effective listening skills came into play and the outcome
Case managers must have effective listening skills because this would enable them develop an effective diagnosis of the client’s problems and understand issues affecting clients (Woodside and McClam, 2013). In this way the case managers would use listening skills to make clients feel valued, care for and respected, which consequently would ensure an effective level of clients’ satisfaction and most efficient outcome service delivery.
Q3: Sometimes you meet with difficult clients and it is challenging to handle such a situation. How do you go about it?
Sometimes, case managers find it challenging to handle difficult clients, but they must know how to deal with such difficult clients. One important thing to do, as case managers, is to develop an effective working relationship to interact with such clients right from the beginning (Miller, 2012). This would develop credibility and trust and would make hurdle conversations with difficult clients become easier and smoother. Follow-up should be made, and all conversations should be documented. With the effective relationship, difficult clients can soften their hurdles. This would help to improve service delivery and solve clients’ issues.
Q4: Share with me how you plan, organize and prioritize your work?
The case managers must develop organizational skills to help in planning, organizing and prioritizing their work. They need to remain organized and stay focused on their work. Kanel (2012) explains that organizational skills such as meeting deadlines, time management, planning, scheduling, organizing, and coordinating resources are important to ensure that services are provided efficiently to identify and solve clients’ needs.
Q5: Is there a situation that arose in your former workplace and you were in a position to think outside the box?
Case managers must think outside the box to approach issues in innovative, new ways, thinking about the problems differently and understanding their positions to any specific situations in a manner that they never thought before (Woodside and McClam, 2013). This enables case managers to develop the capability to confront problems in an innovative approach other than ordinary methods typically used to address problems.
Q6: Cite an example of a time when your ability to actively find better ways to help people improved the company you worked for or your personal work ethics?
A case manager would help people improved the organization’s performance he worked by ensuring that clients’ services are provided skillfully, an...