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Essay Available:
Pages:
5 pages/≈1375 words
Sources:
5 Sources
Style:
APA
Subject:
Health, Medicine, Nursing
Type:
Research Paper
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 25.92
Topic:

Four Stages of Conflict Finkelman

Research Paper Instructions:

The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.
Course Outcomes
Completion of this assignment enables the student to meet the following course outcomes.
CO1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO2)
CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO7)
CO6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO7)
CO7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (PO2 and PO3)
Due Dates
Points
This assignment is worth 200 points.
Directions
Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.
Write a 5-7 page paper (not including the title or References pages). Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain. Cite the course textbook and two scholarly sources. You are required to complete this assignment using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the ".docx" format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, 
Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. This should be from your practice setting or prelicensure experiences.
Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
REVIEW AND DISCUSS the four stages of conflict as found in Finkelman. IDENTIFY AND EXPLAIN how the stages of conflict relate to the example in your workplace.Do not use direct quotes.
Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to deal with the conflict. Besides the textbook, the paper needs to summarize conflict resolutions from two scholarly articles.
Describe the rationale for selecting the best strategy.
Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.
**Academic Integrity Reminder**
Chamberlain College of Nursing values honesty and integrity. All students should be aware of the Academic Integrity policy and follow it in all discussions and assignments.
By submitting this assignment, I pledge on my honor that all content contained is my own original work except as quoted and cited appropriately. I have not received any unauthorized assistance on this assignment.

Research Paper Sample Content Preview:

Conflict Resolution
Student Name
Institutional Affiliation
Conflict Resolution
Background of the Conflict
When I joined my current practice, I was taken to the intensive care unit of the hospital. The unit consists of 12 beds. In each shift, there are four staff nurses and a floor manager. I have observed over the last two months; nursing turnover has been high in our unit compared to the rest of the units. The high turnover in the unit is because of poor communication among the nurses, lack of respect among the colleagues, and the negative attitude of the physicians towards the nurses. Three weeks ago, I noticed that the patients in the unit were suffering due to the unresolved conflict among the staff members.
For instance, while on duty, the physician came to check on the progress of her patient who was suffering from unitary tract infections. The patient was also suffering from diabetes mellitus. The physician started shouting at all of us because the nurses during the night shift had not catheterized patient. Moreover, the physician complained that the night shift nurses missed administering the insulin dosage. The condition of the patient had deteriorated because of the conflict among the staff members in the unit. As a result, the patient ended up stating for an additional one week, which could not be the case if we had addressed the problems facing us. The floor manager was not willing to listen to the issues we raised in the unit. The manager instead ignored our concerns and used the avoidance strategy. Due to his autocratic nature of leadership, the staff members were demoralized which led to a majority of them to leave the job.
The Stages of Conflict
The four stages of conflict are latent, perceived, felt, and manifest. The latent stage entails anticipation of conflict. The stage is marked by an increased tension as individuals anticipate that a conflict may arise (Finkelman & Kenner, 2016). During the initial stages of the conflict, I could think that the lack of communication among healthcare professionals in the unit would become problematic in the future. Although I did not discuss with any other nurse about the issue, I could see the dissatisfaction among the nurses and also the patients.
The perceived stage entails the recognition that a conflict exists. Although the conflict may not be discussed, individuals can perceive that something is not right (Finkelman & Kenner, 2016). Perception is critical because it determines whether or not a conflict exists. After some time, nothing took place to improve the situation. I could perceive that the failure to address some of the challenges we were facing could escalate to a bigger problem. I could also see that the situation was getting worse each day.
The felt stage takes place once individuals start to have feelings regarding the conflict like anger (Finkelman & Kenner, 2016). The level of stress increases at this stage of the conflict. At this level, the failure to address the underlying issues may complicate the conflict. The progress of the conflict depends on how the staff members feel open to discuss their feelings and opinions. As time went on, I could hear some staff members complaining about the lack of communication in the un...
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