Case Analysis. Examining Pay at Safelite Auto Glass. Management

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Examining Pay at Safelite Auto Glass
Safelite Auto Glass was the largest supplier of vehicle glass in the United States of America. Changes in the company became necessary after the realization of low productivity. This led to the formulation of the Performance Pay Plan (PPP). This essay examines why the Safelite installers’ productivity was so low, whether the PPP plan addresses or introduces new productivity problems and if there should be a guaranteed wage to solve the problem.
The productivity of the Safelite installers was low due to the lack of enough commitment by some workers, who spent much time playing pinochle. The inability to find the correct location of the customer timely was another problem. They received the wrong directions, or customers were not at the stated locations, and at times, the installer did not follow the direct...